Terms of sale

1. About these terms

These terms apply to every sale of a vehicle by Sax Ltd, trading as RAAD Vans (company number 136910C, registered office Sandford Villa, Douglas, Isle of Man, IM2 5HW). They form part of your contract with us, together with the written quotation we send you. If the two conflict, your quotation applies.

2. Quotations and orders

Your quotation sets out the van, its specification, the price, the delivery cost and the expected delivery date. It is our offer to sell to you, and stays open for the period stated on it, as long as the van is still available. A contract is formed when we confirm your order in writing and receive any deposit we have asked for.

3. Prices and VAT

Prices on this website exclude VAT unless stated. The VAT treatment of your purchase, and any delivery, registration or other charges, are set out on your quotation.

4. Payment and ownership

You pay the amounts, and at the times, shown on your quotation. The van remains ours until we have received payment in full. Risk in the van passes to you on delivery.

5. Specification and images

Photographs on the website are for illustration only. The specification, registration details and any optional extras are confirmed on your quotation, so please check it carefully. If a van stops being available before we have bought it for you, we will tell you promptly and offer a similar van or a full refund of anything you have paid.

6. Delivery and registration

We arrange transport to the Isle of Man with a specialist vehicle transporter. Delivery dates are our best estimate, and we will keep you informed of any change. Please inspect the van when it is delivered and tell us as soon as possible about any damage, noting it on the delivery paperwork. Where Island registration is included, you agree to give us the documents and details we need to complete it.

7. Changing your mind

You can cancel before we have bought the van for your order, and we will refund anything you have paid. Once we have bought it, or committed to costs such as transport, we may charge our reasonable costs, including any loss we make on reselling the van. Nothing in these terms affects any right you have by law to cancel or to a refund.

8. Warranty

New vans come with the manufacturer’s warranty. On pre-registered vans the manufacturer’s warranty normally runs from the date of first registration, and your quotation shows the start date and what remains. Warranty terms are set by the manufacturer, not by us.

9. If something is wrong

The van must be of satisfactory quality, fit for its normal purpose and as described to you. If you think it is not, contact us promptly and we will work with you, and the manufacturer’s approved repairer where appropriate, to put it right. This does not affect your legal rights.

10. Complaints

If you are unhappy with anything, please tell us by email at sales@raadvans.com or call 07624 491111. We aim to acknowledge your complaint within five working days and to give you a full response as soon as we can.

11. Finance

RAAD is a vehicle broker. We do not provide credit, finance or financial advice. Any finance is provided by a third party, on its own terms, and is separate from these terms.

12. Our responsibility to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Subject to that, and to your legal rights, we are not responsible for losses that were not reasonably foreseeable, or for loss of profit or business interruption.

13. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control, such as supplier or transport disruption, severe weather or disruption to sea crossings. If that happens we will tell you and agree a new date. If the delay is long, you may cancel and we will refund what you have paid.

14. Changes to these terms

We may update these terms from time to time. The version in force on the date of your order is the one that applies to your purchase.

15. Governing law

These terms, and any dispute arising from them, are governed by the laws of the Isle of Man, and the courts of the Isle of Man have jurisdiction.